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Remote support just got better
GoToAssist revolutionizes the way we deliver technical help to our customers. By providing fast, easy and secure remote-support services we are able to extend our geographical reach, shorten implementation times and reduce travel-related downtime.
Here’s how it works: When you call with a technical issue that can be resolved from the desktop, we will direct you to our support webpage. After logging in with a unique support number, the web-interface allows us to control your desktop and perform the necessary actions to resolve your issue while you watch. During the entire process, you are in control. First you need to grant us permission to access your PC. You can override the mouse and keyboard at any time.
GoToAssist provides a highly secure connection with end-to-end, government approved, 128-bit AES encryption to ensure your company’s privacy. GoToAssist’s Web-based, screen-sharing technology is browser independent, works with existing firewalls and does not require you to install special software on your PC.
Call us for more details and pricing.
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